Contact

Have a question? Need assistance? We’re happy to help!

Text Us Text us: (617)-734-6415

Email Us Email us: sales@jewelryexpressworks.com

Location Our location: Jewelry Express Works, 211 Washington Street, Brookline, MA 02445

Custom Engagement Rings: Start Your Custom Ring 💍✨

Summer Holiday Closure:
July 12th – July 26th, 2025, and August 1st – 2nd, 2025
We will be closed during this time for our summer break and will not be able to respond to contact form submissions until after the break. Responses to inquiries will be delayed. Thank you for your patience and understanding.

Business Hours

Mon - Fri: 11:00 AM – 6:00 PM
Saturday: 11:00 AM – 5:00 PM
Sunday: Closed

Fastest Response: For the quickest reply, please give us a call during business hours. While we strive to respond to all emails and contact form submissions, reaching out via text or phone call will get you a faster response.

Repair Estimates: We do not provide repair estimates over the phone, text, or email, as each piece is unique and requires an in-person evaluation for an accurate quote.
Walk-ins are welcome; no appointment needed.

When inquiring about a repair status, please have your 4-digit ticket number ready.

Before You Contact Us

We specialize in custom design, jewelry repair, and ring sizing. If you're looking for expert help with fine jewelry, you're in the right place.

Please note: we do not offer engraving services for bracelets or non-jewelry items such as cups, pens, clocks, or similar objects. Our engraving services are strictly limited to rings and pendants (including charms). Our focus is exclusively on custom designs and fine jewelry repairs.

Important Notice to Solicitors and Marketers:

We appreciate your interest in our business, and we're grateful for the opportunity to connect with our valued customers. However, we'd like to kindly request that solicitors and marketers respect our time and resources. We are not interested in solicitation via email, phone calls, or in-store visits, particularly for website design or utility services.

Please note that:

Repeated calls or messages (considered as spam) may result in your number being blocked to preserve our team's productivity.

We understand that legitimate businesses have valuable services to offer, and we look forward to engaging with those who share our commitment to quality and customer satisfaction. However, we prioritize our paying customers' needs and dedicate our time to serving them.

Thank you for respecting our space and valuable time, which we dedicate to providing exceptional service to our customers. We appreciate your understanding and cooperation in this matter.