Shipping policy

Jewelry Express Works, Inc. does not offer mail delivery, courier, or shipping services. All purchases, custom design builds, vault gemstone viewings, and bench repair services are strictly fulfilled via In-Store Pickup Only at our storefront located at:

Jewelry Express Works, Inc.
211 Washington St, Brookline, MA 02445

1. Notification & Claim Ticket Protocol

  • Pickup Notification: Once your custom piece or repair project clears final bench inspection, our team notifies you directly via text message or telephone call that your item is ready for collection.

  • Required Claim Identification: To collect your item, you must present the original physical claim ticket issued at drop-off or verify the exact repair envelope/ticket number associated with your project.

  • Lost Claim Tickets (Name & Phone Verification): If you lose your physical claim ticket, we can look up your bench file using the primary name and telephone number left with us at drop-off. For security and fraud prevention, you must present a matching government-issued photo ID to claim the item without a physical ticket.

  • Third-Party Pickups: If you send a representative, family member, or messenger to pick up your item on your behalf, they must present your original physical claim ticket or state the exact repair envelope/ticket number. Alternatively, if your ticket is lost, you must contact our shop in advance from your phone number on file to authorize your representative by name, and your representative must present a matching photo ID at the counter.

2. Release of Liability for Handover

Jewelry Express Works, Inc. acts as a bailee in good faith. Releasing property to any individual who presents the original physical claim ticket, verifies the correct repair envelope/ticket number, or fulfills our lost-ticket photo ID verification requirements releases Jewelry Express Works, Inc. from all liability regarding item delivery. Jewelry Express Works, Inc. assumes zero liability for items claimed by third parties possessing matching ticket details or pre-authorized photo ID credentials.

3. Unclaimed Property & Abandoned Items (MA M.G.L. Compliance)

In accordance with Commonwealth of Massachusetts General Laws (M.G.L. c. 255, § 31C and c. 200A) and local commercial regulations:

  • Custom Builds: Completed custom orders must be paid in full and collected within 60 days of initial pickup notification. Custom items left beyond 90 days may be disassembled or restocked to recover bench labor and material costs.

  • Repairs & Sizing: Repair items left uncollected beyond 180 days from the initial notification date are subject to a monthly warehousing and administrative fee.

  • Statutory Lien & Disposal: Pursuant to M.G.L. c. 255, § 31C, items left unclaimed for one (1) year after completion of work may be sold or liquidated at public or private sale to satisfy unpaid repair, storage, and servicing balances after statutory notice is served to the address on file. Jewelry Express Works, Inc. is completely released from liability for unclaimed items managed or liquidated under these statutory rules.